ZSmart iCS provides cross-platform management of billing and customer care services
Telecommunications equipment and network applications provider ZTE has launched its ZSmart iCS (intelligent charging system) as a component of its ZSmart BSS/OSS Suite.
The ZSmart iCS converges billing systems and customer care platforms to provide a unified management platform with analysis tools to enable operators to improve the customer experience, increase enterprise revenues and reduce total cost of ownership and time to market.
The new system provides cross-platform management of billing and customer care services.
It helps operators manage their operations by identifying service growth opportunities through the new data mining techniques.
Operators can now unify their marketing, sales, service and billing capabilities across multiple platforms, and implement improvements across all relevant channels and departments, avoiding the creation of information silos.